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US banks deploy AI to monitor customers, workers

Amid tech backlash. Several US banks have started deploying camera software that can analyse customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters. Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential US financial institutions see in facial recognition and related artificial intelligence systems. Widespread deployment of such visual AI tools in the heavily regulated banking sector would be a significant step toward their becoming mainstream in corporate America.

United statesNew yorkJohn honovichFredrik nilssonNeil bhandarWalter connorsBobby dominguezBrian karasAmazon web servicesChase innovation labRite aid corpCity national dominguezJpmorgan chase coAirship industriesCity national bankCity national

U S banks deploy AI to monitor customers, workers amid tech backlash

9 Min Read (Reuters) - Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters. FILE PHOTO: Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo Previously unreported trials at City National Bank of Florida and JPMorgan Chase & Co as well as earlier rollouts at banks such as Wells Fargo & Co offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems.

New yorkUnited statesSan franciscoJeffrey dastinAnna irreraFredrik nilssonImani moiseNeil bhandarWalter connorsBrian karasParesh daveJohn honovichLisa shumakerBobby dominguezJonathan weberAmazon web services

U S banks deploy AI to monitor customers, workers amid tech backlash

U S banks deploy AI to monitor customers, workers amid tech backlash
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New yorkUnited statesSan franciscoJeffrey dastinAnna irreraFredrik nilssonImani moiseNeil bhandarWalter connorsBrian karasParesh daveJohn honovichLisa shumakerBobby dominguezJonathan weberAmazon web services

U S banks deploy AI to monitor customers, workers amid tech backlash

TechnologyU.S. banks deploy AI to monitor customers, workers amid tech backlash Paresh DaveJeffrey Dastin 1/3 Cameras are seen on the exterior of a Chase Bank branch in New York City U.S., April 7, 2021. REUTERS/Brendan McDermid/File Photo Read More Several U.S. banks have started deploying camera software that can analyze customer preferences, monitor workers and spot people sleeping near ATMs, even as they remain wary about possible backlash over increased surveillance, more than a dozen banking and technology sources told Reuters. Previously unreported trials at City National Bank of Florida (BCI.SN) and JPMorgan Chase & Co (JPM.N) as well as earlier rollouts at banks such as Wells Fargo & Co (WFC.N) offer a rare view into the potential U.S. financial institutions see in facial recognition and related artificial intelligence systems.

United statesNew yorkJohn honovichFredrik nilssonNeil bhandarWalter connorsBobby dominguezBrian karasAmazon web servicesChase innovation labRite aid corpCity national dominguezJpmorgan chase coAirship industriesCity national bankCity national

North American banks deploy AI to monitor customers, workers amid tech backlash

North American banks deploy AI to monitor customers, workers amid tech backlash
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