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Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically Cutting Frustration of Remote Agents with Bright Pattern Contact Center

Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically Cutting Frustration of Remote Agents with Bright Pattern Contact Center
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Bright Pattern Partners with Dataseti to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations

Bright Pattern Partners with Dataseti to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations Share Article Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern will be a win for anyone who has a customer support center. The brilliance of this intelligent voice platform will easily be the go-to for the next two decades. We’re talking lights out, go home, Bright Pattern is the clear winner.” SOUTH SAN FRANCISCO, Calif. (PRWEB) February 17, 2021 Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with Dataseti, a premier IT Service Management consulting firm. Together, Bright Pattern and Dataseti deliver a modern Omnichannel Communication Interaction Platform for IT Service Manage

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Bright Pattern Launches the Most Advanced Integration for Microsoft Teams and Dynamics

Bright Pattern Launches the Most Advanced Integration for Microsoft Teams and Dynamics USA - English Share this article Share this article Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee productivity and bring the entire company together to improve the customer experience SOUTH SAN FRANCISCO, Calif., Feb. 11, 2021 /PRNewswire/ Bright Pattern, a leading provider of Microsoft-powered contact centers. Bright Pattern s integration allows you to bring the full power of Microsoft Teams, Microsoft Dynamics 365, and Azure to your contact center with the most robust and advanced integration. Microsoft Teams

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United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software USA - English Share this article Share this article Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability SOUTH SAN FRANCISCO, Calif., Jan. 21, 2021 /PRNewswire/ Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was deployed by United Power. United Power is a member-owned, not-for-profit electric cooperative that provides electricity to more than 97,000 homes and businesses along Colorado s northern front range. United Power is committed to providing great customer service and seamless experiences, all while delivering essential services to its members. Bright Pattern was selected for seamless omnichannel conversations and reporting, omnichannel quality management, advanced routin

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Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic

Share this article Share this article In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption SOUTH SAN FRANCISCO, Calif., Jan. 12, 2021 /PRNewswire/ Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased acceleration of innovative digital approaches to better serve customers. McKinsey recently reported that digital channel adoption was vaulted forward 5 years in a span of only 8 weeks due to COVID-19. A similar report from IBM indicated that ecommerce has accelerated by 5 years since the pandemic began.

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