April 29, 2021 April 29, 2021
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OTTAWA Internal documents suggest it took about half a year for the federal government to take action on air-passenger refunds after it first identified “gaps” in the rules.
Emails between Transport Canada and the Canadian Transportation Agency, the federal airline watchdog, reveal that back in May 2020, officials highlighted regulatory blind spots around reimbursing passengers whose flights were cancelled due to the COVID-19 pandemic.
One discussion document, recently released to the House of Commons transport committee, says the pandemic exposed holes in the regulatory framework.
“There are no clear and consistent ground rules for how passengers should be treated in circumstances when it is impossible for the airlines to complete passengers’ itineraries,” the document says.
Remboursement aux passagers aériens | Ottawa a mis des mois à réagir
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Government docs suggest months of inaction on gap in passenger refund rules
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