Christopher Reynolds
Airline passengers walk by a check-in desk at Trudeau International Airport in Montreal, Friday, March 20, 2020. THE CANADIAN PRESS/Graham Hughes April 28, 2021 - 3:43 PM
OTTAWA - Internal documents suggest it took about half a year for the federal government to take action on air-passenger refunds after it first identified gaps in the rules.
Emails between Transport Canada and the Canadian Transportation Agency, the federal airline watchdog, reveal that back in May 2020, officials highlighted regulatory blind spots around reimbursing passengers whose flights were cancelled due to the COVID-19 pandemic.
One discussion document, recently released to the House of Commons transport committee, says the pandemic exposed holes in the regulatory framework.
Government docs suggest months of inaction on gap in passenger refund rules
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Government docs suggest months of inaction on gap in passenger refund rules
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Government docs suggest months of inaction on gap in passenger refund rules
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Government docs suggest months of inaction on gap in passenger refund rules
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