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Which? surveyed more than 2,400 members to assess their experience with the major holiday cottage providers in terms of customer service, value for money and the quality of the accommodation. Sykes came bottom with a customer score of 70 per cent versus 71 per cent for Hoseasons.
The consumer champion said: Sykes received a refund satisfaction score of just 52 per cent. Additionally, of those who did manage to go ahead with their Sykes booking, some still complained about poor experiences, with one in 10 saying they were dissatisfied with their stay. Despite being one of the cheapest providers, the company only received three stars for value for money, and three stars for customer service.
Luxury Holiday Cottages in Tenby Share
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Classic Cottages
£403 to £4738 per week
Each Classic Cottage is handpicked by our local property team to ensure every holiday home meets our exacting standards. All come ready and waiting for your arrival with bed linen and towels included.
Could a professional holiday letting agent help you rent out your holiday home?
- Credit: Classic Cottages
There are many benefits to working with professional holiday letting agents, according to Dominique Adams, Marketing and Communications Officer at Classic Cottages.
And with staycations set to boom this spring and summer, what better time could there be to consider it?
Dominique outlines three of the ways a professional company such as Classic Cottages can help.
Classic Cottages can take on as much of the management responsibilities of your holiday let as you d like.
- Credit: Classic Cottages
1. Taking care of the finer details
It is one of Helston s most recognisable properties – and now it s up for sale for the first time in three decades. Arguably second only to Lismore House for its Flora Day fame over being part of the Midday Dance route, Leslie House in Lady Street is steeped in history. Built in 1810 for a wealthy tin merchant and his family this Grade II listed Georgian property has since been used as part of the Second World War effort to house members of the women s land army and during the late 20th Century was the local unemployment exchange.
The hallway leading to the sweeping staircase. Picture: Mather Partnership