In this week's CX Newsbyte there are acquisitions, increasing brand evaluations, AI and sentiment analytics news and more from the world of CX and marketing.
TTEC s VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada
VoiceFoundry offers unique speed and agility with a range of services meant to exceed current customer experience demands in Canada.
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DENVER, May 25, 2021 /PRNewswire/
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that VoiceFoundry, a TTEC Digital Company, will enter the Canadian market in collaboration with Amazon Web Services (AWS) and its cloud contact center service Amazon Connect.
This collaboration combines cloud technology and human expertise to deliver positive customer experiences for companies across Canada. A recent report from CDW and IDC Canada found that 52% of Canadian organizations have already or plan to invest in cloud-based infrastructure and applications to ensure the reliable delivery of services.
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SOUTHEASTERN N.C. — Local concert venues are moving full force into booking music and shows again. Riverfront Park, Greenfield Lake and Wilson Center are adding…
Old songs in the public domain get makeovers with a purpose
The vocalist Liv Warfield, who sings on #NewBornAgain, at Sear Sound recording studio in New York, April 17, 2021. The producer Ray Angry and the visual artist Katherine McMahon lead a project that reimagines songs freely available for public use for the current moment. Nathan Bajar/The New York Times.
by Olivia Horn
(NYT NEWS SERVICE)
.- One Saturday in April, at a Manhattan recording studio strewn with antique lamps and masked technicians, singer Liv Warfields face was clouded in concentration as she layered harmonies into the outro of a rousing soul number. She noodled for a while, trying to work out which notes to add next. We might have to go to the rafters, she concluded.