Photo: 123rf
The watchdog is concerned about potentially confusing or misleading marketing to consumers about their options as the country moves away from copper-based services.
The lines company Chorus is able to withdraw copper in areas that already have fibre from September, and Spark had been removing public switched telephone network (PSTN) connections since last year.
This had prompted plenty of advertising from the telcos, offering new and expanded services, as they try to retain customers and attract new ones. We have examples of people being told they need to move now because Chorus and Spark are in the process of withdrawing their copper or PSTN service when withdrawal isn t even scheduled yet, and marketing materials are making claims about the performance of alternative technologies that don t reflect real world performance, Telecommunications Commissioner Tristan Gilbertson said.
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Commission announces draft decisions on price-quality regulation for Chorus and information disclosure requirements for fibre
The Commerce Commission has released for consultation its draft view on the maximum revenues Chorus should be able to earn from its fibre network over the first three years of the new regulatory regime that takes effect from 1 January next year and the minimum quality standards Chorus should meet.
Telecommunications Commissioner Tristan Gilbertson said the Commission’s role is to deliver the best long-term outcomes for New Zealand consumers.
“Our aim is to achieve a smooth transition into the new regime, by retaining the features that have made UFB such a success, while also putting in place the core components of building blocks regulation, which create incentives for Chorus to act in the best interests of consumers and promote competition in telecommunications markets,” he said.