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Survey: customers fault telco performance as regulator seeks improvement
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Survey shows more than half of telco customers report problems with service
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Watchdog expects telecommunications retail service issues to be addressed
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Telcos told to clean up post-copper marketing
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Commerce Commission to retail telcos: behave, or else
Broadband marketing and sales tactics need to be cleaned up.
Tristan Gilbertson (Commerce Commission) Credit: Supplied
The looming withdrawal of copper-based telecommunications services has prompted the Commerce Commission to urgently canvass views on misleading marketing.
In an open letter, the regulator proposed new marketing principles aimed at reducing consumer confusion about their broadband technology options.
However, telecommunications commissioner Tristan Gilbertson also made it clear the commission was prepared to force the issue if service providers did not play ball.