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The fried chicken is in New York The cashier is in the Philippines

The workers, all based in the Philippines and projected onto flat-screen monitors via Zoom, are summoned when an often unwitting customer approaches. Despite a 12-hour time difference with the New York lunch crowd, they offer warm greetings, explain the menu and beckon guests inside.

New yorkUnited statesJersey cityNew jerseyLong islandBrett goldsteinShania ortizChi zhangJonathan bowlesYaso tangbaoGoldman sachsNew york timesYork state department of laborRestaurant opportunities centers unitedLong island cityNew york city

Could Virtual Cashiers Be the Future of the Restaurant Industry?

Having someone take your fast-food order on a virtual call may seem strange, but the benefits speak for themselves.

Long island cityNew yorkUnited statesChi zhangNew york timesNew york citySansan ramenSansan chickenHappy cashierJersey cityYaso kitchenNew york postNew yorkers

NYC Resto Employs Filipinos Via Zoom to Take Your Orders And Ask For 18% Tip

NYC restaurants use video screens with Filipino remote workers to greet and take orders, but secrecy and pay concerns arise.

United statesNew yorkLong island cityBrett goldsteinNew york citySansan chickenSansan ramenYaso kitchenJersey cityHappy cashierSparks debate with videoGoogle meetMercer streetZoom calls

Restaurants | The Fried Chicken Is in New York The Cashier Is in the Philippines

Restaurants | The Fried Chicken Is in New York The Cashier Is in the Philippines
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New yorkUnited statesLong islandJersey cityNew jerseyBrett goldsteinJonathan bowlesChi zhangShania ortizYaso tangbaoRestaurant opportunities centers unitedYork state department of laborGoldman sachsLong island cityNew york citySansan ramen

Outsourcing founder explains why a Manhattan restaurant uses a staffing firm in the Philippines that pays cashiers a few dollars an hour: The cost is admittedly cheaper than the U S

Happy Cashier workers, who take orders via video chat, have been cropping up at local New York fast-food chains as early as October 2023.

New yorkUnited statesLong island cityEast villageJonathan pinkusChi zhangNew york citySansan chickenHappy cashierNew york basedSansan ramenYaso kitchenToronto star

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