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Customer Experience: The Most Important Questions to Ask

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions.

Most important customer surveyAsking biasedWhat you should know about voiceCustomer surveyQuestions that will yield valuableHow your question ties backQuestions require thoughtfulVoice of the customerJanelle estes

The Problem With Government Customer Service — And How To Fix It

Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?

United statesJoseph cevetelloSanta monicaBrian komaGreg hanoverRevenue serviceTreasury departmentDepartment of commerceDepartment of laborUnited states capitol buildingElijah mearsPresident bidenExecutive orderFederal governmentGovernment updates focusCustomer experience

AskNicely Wants to Empower Frontline Workers

AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.

Noord hollandAaron wardRyan mandlFrontline success platformFive elms capitalNexus venture partnersFive elmsUber platinum proCustomer experienceCustomer feedbackVoice of the customerCall centersCustomer serviceEmployee experience

Microsoft Plans Multiple Updates to Dynamics 365 Customer Voice

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.

Ryan yountJake smithAzure communication servicesCustomer serviceMunich germanyMicrosoft dynamicsMicrosoft teamsAbsolute regsCustomer experienceCustomer feedbackVoice of the customerCustomer support

Customer Experience Hits and Misses: The Right Evaluation Is Everything

CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.

Randy frischMichael manfredoJeb dasteelDasteel consultingWest monroeImprove your customer effortCustomer journeyMetrics and analyticsCustomer experienceMarketing strategyCustomer feedbackCustomer experience managementVoice of the customerCustomer successCustomer effort score

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