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Latest Breaking News On - What you should know about voice - Page 1 : comparemela.com

Don t Fall for These CX Urban Legends

If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.

Customer service frictionCustomer experience equals serviceCustomer experience equalsCustomer experience needsBuild customerCustomer experience equals surveyingCustomer experience beginsWhat you should know about voiceCustomer surveyCustomer experience roadKen petersonVoice of the customerCustomer surveysCustomer service

Customer Experience: The Most Important Questions to Ask

When gathering customer feedback, asking misguided or poorly formulated questions can have serious negative repercussions.

Most important customer surveyAsking biasedWhat you should know about voiceCustomer surveyQuestions that will yield valuableHow your question ties backQuestions require thoughtfulVoice of the customerJanelle estes

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