Article - Guest Satisfaction: 8 Ways to Improve It - A modern hotelier knows that the crux of success isn t just about good interiors or fine dining; it s about how guests feel during their stay. That feeling, often intangible yet unmistakable, encapsulates what the industry terms as guest satisfaction .
Article - Guide to Hotel Upselling - As the landscape becomes increasingly competitive, understanding and mastering the art of hotel upselling is imperative. This article delves deep into the world of upselling in the hotel sector, offering insights, techniques, and the undeniable advantages it brings to the table.
Oaky, the hyper-personalized hotel upselling solution, is excited to announce its integration with Stayntouch, a leader in providing cloud-based hotel property management systems (PMS) and guest-centric technology. Building upon their successful one-way integration, Oaky and Stayntouch now release a robust two-way connection, letting hotels across the globe, and in the US market specifically, unlock more benefits of automated upselling, driving increased revenue and enhancing the guest experience.
Oaky, an award-winning hotel upselling software solution, announced today the winners of the Oaky Awards 2022. Carpe Diem Santorini was named the winner of Best Oaky Performer, while Shangri-La Kuala Lumpur was the winner of the Most Creative Upselling Award.
Oaky, the hyper-personalised hotel upselling software, recently launched its new automated in-stay upselling feature. This addition to the platform allows hoteliers to automatically promote add-ons and services to in-house guests via direct messaging and QR codes. This new module will simplify guest communication around upsells and make it even easier for travellers to customise their stay.