Oaky, an award-winning hotel upselling software solution, announced today the winners of the Oaky Awards 2022. Carpe Diem Santorini was named the winner of Best Oaky Performer, while Shangri-La Kuala Lumpur was the winner of the Most Creative Upselling Award.
Oaky, the hyper-personalised hotel upselling software, recently launched its new automated in-stay upselling feature. This addition to the platform allows hoteliers to automatically promote add-ons and services to in-house guests via direct messaging and QR codes. This new module will simplify guest communication around upsells and make it even easier for travellers to customise their stay.
They say that genius is in simplicity. This conventional wisdom has been proven true many times. However, you might be surprised to discover that it also holds true when it comes to upselling.
Continuously enhancing your hotel guest experience can go a long way in boosting your hotel s brand image and reputation. If guests enjoy their stay at your hotel, they are more likely to return and refer your hotel to others, helping you attract even more guests.
Once someone books a room, you can lean back and wait for them to check in, right? Not quite, as the pre-arrival stage is the perfect time to break the ice and build anticipation by sending an enticing hotel pre-arrival email.