New prototype, ghost kitchens underway as the chain prepares for unit growth
Jack in the Box attracted higher-income customers as the pandemic started, and the quick-service chain has retained many of them, which contributed to a 20.6% boost in same-store sales, executives at the San Diego-based chain said Wednesday as they announced quarterly earnings.
“When we measured churn of customers compared to last year at this time … we re seeing that it implies that Jack has been able to successfully hold onto these new higher-income customers that we acquired at the start of the pandemic,” CEO Darin Harris told investors in an earnings call for its 2
The executive has been with the chain since 2016
Andrew Martin, Jack in the Box’s senior vice president and chief information officer, is leaving the company, according to a filing by the San Diego-based quick service chain with the Securities & Exchange Commission.
The filing said Martin would receive the company’s usual severance benefits and an additional $16,325, which is the prorated value of stock that would have vested in November and December of this year.
His departure is effective May 7.
According to Martin’s LinkedIn page, he joined Jack in the Box as CIO in November of 2016.
It is unclear whether Martin’s departure is part of the broader executive restructuring that has been underway since Darin Harris joined the company as CEO last spring.
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