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Guest Experiences: Importance of Emotional Engagement and Culture

Article - Guest Experiences: Importance of Emotional Engagement and Culture - By Dr Suzanne Godfrey - This article explains how positive guest experiences and cultural experiences go hand-in-hand in hospitality.

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Creating Memorable Guest Experiences: Personalization with Storytelling

Creating Memorable Guest Experiences: Personalization with Storytelling
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Luxury hotels and a sense of place : The challenge for hoteliers

In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authentic meaning of sense of place.

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Luxury Hotels and a Sense of Place : The Challenge for Hoteliers

Article - Luxury Hotels and a 'Sense of Place': The Challenge for Hoteliers - By Dr Suzanne Godfrey - In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authentic meaning of sense of place.

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Luxury Hotels and a Sense of Place : Brand Identity and Experiences

Article - Luxury Hotels and a 'Sense of Place': Brand Identity and Experiences - By Dr Suzanne Godfrey - In the second article in this three-part series exploring luxury hotels and how a sense of place helps differentiate a luxury hotel and build loyalty, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how the brand s identity can elevate the hotel experience and create a unique sense of place.

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