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PHOTO: GMB Fitness Human resources doesn’t always have a say when it comes to technology initiatives, unless the initiative specifically impacts an HR system. But the digital workplace is all about how people communicate and collaborate, and knowledge and information access is at the core. People create value, and the tools are the enablers. HR can — and should — take a more proactive role when it comes to fully leveraging technical capabilities. Knowledge is the currency of business, and even front-line workers are increasingly knowledge workers. New and emerging tools in the artificial intelligence space, the so-called cognitive applications, are built to reduce the cognitive load on humans and to make it easier to work with technology and information. 

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