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77 Percent of Businesses Say Consumer Expectations and Demands are Up – Organizations Forging Ahead with AI and Automation as Strategic Customer Experience Force-Multipliers
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From the panic of the pandemic to the roller coaster of recovery, disruptions have hit retailers in significant ways. New consumer buying patterns that began before COVID-19, such as a shift toward buying online, have intensified. Customer expectations have been impacted, too, as many shoppers look for personalized treatment and instant communication. With supply
From the panic of the pandemic to the roller coaster of recovery, disruptions have hit retailers in significant ways. New consumer buying patterns that began before COVID-19, such as a shift toward buying online, have intensified. Customer expectations have been impacted, too, as many shoppers look for personalized treatment and instant communication. With supply chains