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Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.

High ambition as business school space programmes take off

Entrepreneurs Should Emphasize Expertise Over Enthusiasm, Research Finds

Entrepreneurs Should Emphasize Expertise Over Enthusiasm, Research Finds
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