Bots with feelings: Study explores deploying AI chatbots with emotions in customer service

As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.

Related Keywords

Texas ,United States ,Zhan Zhang ,Elizabeth Han ,Google ,University Of South Florida ,Scheller College Of Business ,University Of Texas At Dallas ,Information Systems Research ,Georgia Institute Of Technology ,School Of Information Systems ,Muma College Of Business ,Servion Global Solutions ,Mcgill University ,South Florida ,Denny Yin ,Information Systems ,Muma College ,Express Positive Emotion ,Global Industry Analysts ,Global Solutions ,Scheller College ,Georgia Institute ,