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A new study performed at the University of South Florida analyzes how emotion-expressing AI chatbots have the potential to impact customer service. This comes as online retailers make greater use of artificial intelligence chatbots to simplify customer service tasks and substitute their human counterparts.
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.