On average, it takes 35 minutes to reach a customer service representative, according to San Diego water officials. That, however, is an improvement from the two hours it used to take in March 2023.
Officials are requesting $8 million to repair 61-year-old facility to limit discharges of E. coli, but the costs may not end there as officials look toward the long term.
There have been problems since late 2017 in the city of San Diego with water meter readings, billing and customer service, according to a City Auditor report.