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Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences News provided by Share this article ®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers. In fact, one third of consumers considered breaking up with a brand while another 65% severed ties with a brand as a result of a poor customer experience (CX). This is according to the latest Sitel Group whitepaper,

United statesUnited kingdomMartin wilkinson brownSitel groupOrganization commitment to social causes influencesSitel group enterprise experience platformCustomer loyaltyCrave live chat with brandsPositive wordSocial causes influencesEnterprise experience platformஒன்றுபட்டது மாநிலங்களில்ஒன்றுபட்டது கிஂக்டம்மார்டின் வில்கின்சன் பழுப்புசிட்டேல் குழுசிட்டேல் குழு நிறுவன அனுபவம் நடைமேடை