RBI’s Integrated Ombudsman Scheme: Another significant thing to note is that the scheme adopts ‘One Nation One Ombudsman’ approach, which means that customers can file complaints from anywhere in India and they will be handled by the nearest ombudsman office.
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Excelsior Correspondent JAMMU, June 3: With a view to streamline the functioning and improve the effectiveness of the grievance-redressal mechanism under Reserve Bank – Integrated Ombudsman Scheme, 2021, a meeting with the Nodal Officers (NOs) of the regulated entities such as banks, NBFCs and payment service operators, etc was organized today by the Office of Ombudsman, RBI Jammu at Hotel Fortune Inn Riviera, Jammu. The programme was chaired by Ramesh Chand, Ombudsman, RBI Jammu. In his address, Ramesh Chand highlighted […]
Complaints redressal is the responsibility of concerned regulated entity but the role of Ombudsman comes in when no action is taken by the entity within 30 days of the complaint or when the customer is not satisfied with the action taken by the entity, he added.
The Reserve Bank of India (RBI)’s- Integrated Ombudsman Scheme (RB-IOS), 2021, which was launched by Prime Minister Narendra Modi last week seeks to provide cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI,