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Impressions
The list could be a lot longer but here is the point: some of these metrics are simply actions (open rate) and some of them have a level of interpretation (cost-per-lead) but none truly represent all of the return on an investment.
When your CEO or CFO asks:
What is the ROI on this campaign?
Your response needs to be:
We will be able to measure the ROI at X time that aligns to our average selling cycle. Until then, let me share with you the guiding metrics we are using to determine if weâre on track â¦.
I m all for embracing accountability, but donât get forced into bad habits!