it s time now to answer some of your business questions. let s get our board of directors in here to help. les mccue enis the president and seo of predictable success and author of the book the sinner gist: how to lead your team to predictable success. angela joe kim is the author of savor the success. great to see both of you guys. let s get to the first question. fwz cyber sales. as a small business selling online, what would be the most effective method to combat shopping cart abandonment? i love this questionment i work ford a company called cooking.com in 1998. we thought about that most. you see people find stuff, get it in the shopping cart and never come back. you deal with online sales. all the time.
the word out as well. les and angela, thank you. so great to see you, as always. iffive in you out there have a question for our experts, you just have to go to our website. at dress is openforum.com/yourbusiness. when you get there, hit the ask the show link to submit a question for our panel or if you d rather, you can e-mail us your questions and comments to this address. the holiday season comes at us faster than expected every year. so make sure your business is ready for the busiest sales quarter by keeping the five tips in mind courtesy of yfs magazine. one, make a good impression. potential customers may be coming across your brand for the very first time. so make sure your store windows and website are in order. two. don t forget visual merchandising. give gift items or services better positioning both online and off line. three, upsell and cross-sell.