the word out as well. >> les and angela, thank you. so great to see you, as always. iffive in you out there have a question for our experts, you just have to go to our website. at dress is openforum.com/yourbusiness. when you get there, hit the ask the show link to submit a question for our panel or if you'd rather, you can e-mail us your questions and comments to this address. the holiday season comes at us faster than expected every year. so make sure your business is ready for the busiest sales quarter by keeping the five tips in mind courtesy of yfs magazine. >> one, make a good impression. potential customers may be coming across your brand for the very first time. so make sure your store windows and website are in order. two. don't forget visual merchandising. give gift items or services better positioning both online and off line. three, upsell and cross-sell.