it s time now to answer some of your business questions. let s get our board of directors in here to help. les mccue enis the president and seo of predictable success and author of the book the sinner gist: how to lead your team to predictable success. angela joe kim is the author of savor the success. great to see both of you guys. let s get to the first question. fwz cyber sales. as a small business selling online, what would be the most effective method to combat shopping cart abandonment? i love this questionment i work ford a company called cooking.com in 1998. we thought about that most. you see people find stuff, get it in the shopping cart and never come back. you deal with online sales. all the time.