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20 minutes. Thats ridiculous. Reporter kalb is talking about complaints similar to what the Investigative Unit has reported on from people like allen liang. I was placed on hold for maybe 10 or 15 minutes. Reporter and keshia henderson, who says she couldnt even get through. I couldnt get through. Its a busy single and it hangs you up. I want the city to analyze this. Reporter according to this resolution kalb introduced, the city administrator has until no later than december to produce an actionable report. So why now . State data shows oaklands average 911 answering time has been among the worst in california since at least 2018. Oakland is currently on notice with the state for its long 911 times. How did it get this bad . And did oakland officials allow it . Well, it wasnt like it was bad every day or every month. It was like you hear occasional stories of longer hold time. But then it gets better. Ive never been aware of it being this bad. Ive never heard the stories that ive bee

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