Toronto, Ontario With the launch of Solera’s Intelligent Triage platform, estimating has never been so easy, and the company says it is prepared to revolu
Businesses are unprepared for customer emotions, writes Matthias Goehler of Zendesk. Here is how AI-driven technology can turn the tide of customer sentiment.
Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.