I'm always in for a finance transformation story, and the Sage Intacct analyst day brought a stand out. Mob Scene's financial transformation reads like the movie productions they market. Bet your career on cloud finance? Here's how Brett Abbey and team pulled it off.
With the arrival of the pandemic came the need for venues to make fans feel as though they were on the digital sidelines rather than the couch. Julia Martensen of ServiceNow explores how to get to the heart of remote customer experiences.
The need to react to IT disruption will keep businesses on their toes even as the effects of the pandemic subside. Steve Dunne of Workday shares what some did with the resources available to them to bounce back.
When it comes to customer success, the KPIs we have aren't enough - and the buzzword boomerang effect is kicking in. My challenge to vendors everywhere: please put the brakes on customer success hype, until you can speak to these six proof points.