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Lessons from the pandemic - embracing a new era of strategic sourcing

How AI is helping you get your burger on time

How AI is helping you get your burger on time Read later Audio version Summary: The food service industry and its equipment are growing in complexity, while expectations for immediate, reliable service are so strong that Artificial Intelligence is becoming an attractive tool, writes Gyner Ozgul, Chief Operating Officer at Smart Care, an IFS customer. (© Smart Care Equipment Solutions) In the commercial food service industry, an increasingly complex portfolio of kitchen equipment increases operational risk. Any piece can fail, torpedoing revenue and customer experience as the kitchen grinds to a halt. Our industry is already facing the Amazon effect  expectations. Equipment owners expect service and parts logistics at a level that had not been imagined a few years ago, along with the use of innovative technologies such as Artificial Intelligence (AI) and the Internet of Things (IoT) to deliver it.

Your customers have changed - are you changing with them?

Read later Audio version Summary: The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world. (© Tero Vesalainen - Shutterstock) Spring is in full swing, and the world is showing signs of renewal. With every shot in every arm, that virus that we re all weary of talking about, that has taken so much from so many, has less of a chance to further devastate. And the prospect of, as the Atlantic says, a wonderful summer, grows brighter. There is no going back now, only forward. Locally and collectively, businesses and communities have found ways to adapt to fluctuating restrictions. Over the past year, we ve carefully studied all of it, in particular how businesses and customers have interacted. Regardless of your business size or industry, there are a few ideas that will be foundational to the road ahead.

Don t let IT systems stop manufacturing going circular

Don’t let IT systems stop manufacturing going circular Read later Audio version Summary: Manufacturing is going through a sea change of reducing landfill and reusing raw materials. Michael Ouissi shares in-the-trenches insights from an IFS customer and analysts on why manufacturers will evolve to master new business and logistical disciplines for the circular economy. (© Vadim Ratnikov - shutterstock) The manufacturing industry faces what is likely to be the most fundamental shift ever in its business model. Since the beginning of the industrial age, manufacturers have sourced raw materials, added value to them through design and transformation and sold them, creating more wealth than any other time in history. But now they are being pushed towards a circular economy from all directions:

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