Tillamook’s Board of County Commissioners continued a decision on dissolving the Beaver Water District on November 1, after a district staffer updated the board on work being done to bring
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Five Ways Michigan Tech Has Improved Self-Service and IT Satisfaction Brian Hutzler, Assistant Project Manager in the IT Department, Michigan Technological University and Heidi Reid, Assistant Project Managers in the IT Department, Michigan Technological University
Brian Hutzler, Assistant Project Manager in the IT Department, Michigan Technological University
At Michigan Technological University, improving self-service is helping us meet our goal of delivering more efficient IT service and increasing satisfaction for our 7,300 students and 1,890 faculty and staff. One way we have approached this goal is by applying lean management principles to the design of our new knowledge base (a repository of IT self-help articles). We decided TeamDynamix was the right product for this new knowledge base.