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Delivering The Orchestrated Customer Experience Why And How We Need To Rethink The Contact Center

Delivering The Orchestrated Customer Experience: Why – And How – We Need To Rethink The Contact Center By Greg Weber, Eventus Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as it’s often called, created a paradigm in which every retailer can deliver goods ordered within 24 hours, businesses are always open, and customer service responds promptly, even at 2:00 AM. While many retail businesses were quick to catch on, other industries have been slower to adapt. That’s important. Customer experience (CX), now more than ever, can give companies a competitive advantage - and still so many are handling it poorly. The current state of the contact center is, at best, deficient. In 2021, customers should not be facing long hold times, impersonal auto-attendants, or agents who cannot resolve their issues immediately.

Governor Cuomo Announces Buffalo Marathon to Return June 26 & 27 for 20th Anniversary

Governor Cuomo Announces Buffalo Marathon to Return June 26 & 27 for 20th Anniversary
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Buffalo Marathon to take place June 26 & 27

The race will operate at 50% capacity over two days on June 26 and 27. Author: WGRZ Staff Updated: 4:36 PM EDT April 29, 2021 BUFFALO, N.Y. The 2021 Buffalo Marathon will go on this year, but it will be a little different due to the COVID-19 pandemic.  New York Gov. Andrew Cuomo made the announcement Thursday morning at an event in Buffalo.  The race will operate at 50% capacity over two days, on June 26 and 27. The 5K will be held  on June 26. Two half-marathons will be held on June 27, and the marathon will also be on June 27. With warmer weather upon us, we are continuing to reopen our state and bringing back many iconic outdoor activities with health and safety measures in place, and this year the Buffalo Marathon will be making a comeback for its twentieth anniversary, Governor Cuomo said.

Buffalo Marathon postponed until June

Buffalo Marathon postponed until June Due to rising COVID numbers in the Western New York region, organizers have decided to postpone the Buffalo Marathon to the event s first alternate weekend in June. Author: WGRZ Staff Updated: 11:24 PM EDT April 19, 2021 BUFFALO, N.Y. The Buffalo Marathon will not be run until June at the earliest. Race Executive Director/Race Director Greg Weber made the announcement Monday, saying organizers have been working with state and local leaders since January to run a safe event. He says rising COVID numbers in the region led to the difficult decision to postpone the marathon to the event s first alternate weekend in June.

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