GSTS Awarded Contract to Advance AI-based Service to Predict and Optimize Availability of Military Systems – Padovanews padovanews.it - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from padovanews.it Daily Mail and Mail on Sunday newspapers.
/PRNewswire/ - Global Spatial Technology Solutions ("GSTS" or "the Company") a Maritime Intelligence company, announced today that it has been awarded a.
GSTS Awarded Contract to Advance AI-based Service to Predict and Optimize Availability of Military Systems iconnect007.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from iconnect007.com Daily Mail and Mail on Sunday newspapers.
Delivering The Orchestrated Customer Experience: Why – And How – We Need To Rethink The Contact Center
By Greg Weber, Eventus
Customer expectations have changed dramatically in recent years, both in the B2B and the B2C worlds. “The Amazon Effect,” as it’s often called, created a paradigm in which every retailer can deliver goods ordered within 24 hours, businesses are always open, and customer service responds promptly, even at 2:00 AM. While many retail businesses were quick to catch on, other industries have been slower to adapt.
That’s important. Customer experience (CX), now more than ever, can give companies a competitive advantage - and still so many are handling it poorly. The current state of the contact center is, at best, deficient. In 2021, customers should not be facing long hold times, impersonal auto-attendants, or agents who cannot resolve their issues immediately.