New Delhi: In a brainstorming session organized by the Department of Administrative Reforms and Public Grievances (DARPG), senior government officials and industry experts discussed the use of artificial intelligence (AI) for public grievances and universal face authentication. The Secretary of DARPG highlighted the significant increase in e-service delivery across the country, with many states achieving 100% saturation. The session concluded with a focus on universalized face authentication, AI in grievance redressal, e-commerce initiatives, and media outreach.