THE Tanzania Communications Regulatory Authority (TCRA) has issued a number of rules to guide telecom companies in issuance of data bundles in a move aimed at addressing grievances aired by consumers on costs and quality of services.
TRCA hands telecoms 38bn/- fines on services
18 Firms will use cash for infrastructure, not deposit it with Treasury
THE Tanzania Communications Regulatory Authority (TCRA) has slapped six telecommunications companies with fines totaling 38bn/- fine for failure to meet standards of quality in service provision.
TCRA Director General James Kilaba told the media yesterday that the regulator conducted a quarterly review from October, November and December last year in which it was found that the companies failed to meet legally binding standards in provision of network availability, including call connection failure rate, call drop rate, call set up time, service coverage and call success rate.
Six Tanzania telcos get 90-day ultimatum to fix poor quality service
Wednesday February 17 2021
Summary
The Tanzania Communications Regulatory Authority (TCRA) has fined six mobile phone companies a total of Tsh38.1 billion (about $16.4 million) for violating the quality of telecoms services on their networks.
However, the authority has instructed the telcos not to wire the money to TCRA but instead use it to invest in improving service quality within 90 days.
According to the regulator, Tigo was fined Tsh13 billion ($5.6 million), Airtel Tsh11.5 billion ($5 million), Vodacom Tsh7.8 billion ($3.4 million), Halotel Tsh3.4 billion ($1.5 million), TTCL Tsh1.3 billion ($0.5 million) and Zantel Tsh1 billion ($0.4 million).