THE government is evaluating the performance of the Tanzania Communications Regulatory Authority Consumer Consultative Council (TCRA-CCC) following poor relations between service providers and consumers of telecommunication services in the country.
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TRCA hands telecoms 38bn/- fines on services
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THE Tanzania Communications Regulatory Authority (TCRA) has slapped six telecommunications companies with fines totaling 38bn/- fine for failure to meet standards of quality in service provision.
TCRA Director General James Kilaba told the media yesterday that the regulator conducted a quarterly review from October, November and December last year in which it was found that the companies failed to meet legally binding standards in provision of network availability, including call connection failure rate, call drop rate, call set up time, service coverage and call success rate.
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