this is darryl richardson, the brother of a victim of the v.a. s mismanagement and he s asking where our commander in chief is and why is he awol. why is our commander in chief awol on the allegations of v.a.? why is the attorney general holder awol on the same thing? why is f.b.i. director conley awol on it? when we were asked to serve our country, we wouldn t think of going awol because we knew the consequences. you know what? there are some who feel that the reason we haven t heard from the president and some other top officials is because they all knew about it. yesterday on this program we were talking about how the transition team, the obama-biden transition team was told by the bush people, they ve got these gaming strategies. they have known for years. so it will be curious to see what the president of the united states says when he does speak. there is some suggestion that maybe coming up on memorial day
not entered into computer systems. and how did it affect the american soldiers under the va s care? like a 71 year old that went to the e.r. on september 28. he was told he needed to see a doctor urgently within a week. they call me december 6th. he s dead already. i said you re late. he had stage 4 bladder cancer undiagnosed. we know the va itself knew of some problems with delays in waiting lists for at least six years now. data keeping issues going back nearly a decade. in 2010, a va memo called for immediate action to identify and eliminate inappropriate scheduling practices sometimes referred to gaming strategies. this is not patient centered care. the memo bans using paper logs for appointments. again, this was four years ago. now being held by some partly accountable, the white house
other vets got letters telling them that they had the fatal lou gehrig s disease. those letters were actually wrong. lots of serious va missteps. and now we ve got our hands on an internal memo from the va. it s meant to crack down on some questionable medical practices at some facilities. in that memo, it talks about patient care compromise. vets kept waiting for appointments, highlighting inappropriate scheduling practices referred to as gaming strategies, a tactic that was according to this document used to improve customer service scores. and there s more. eight pages worth in fact. congressman bob fillner of california is chairman of the house committee on veterans affairs and is their warrior in washington. he s with me now to talk about this latest fight. it s frustrating, congressman, to see these stories over and over and over again. i know you re not going to let up on the va and neither are we. no.
on this memo that we got our hands on. when they it was referred to as gaming strategies, a tactic used to improve customer service scores. are there bonuses involved in certain things that the va does, members of the va that are working in these clinics? i mean, is there a financial incentive to basically hose vets? i think it s a bureaucratic incentive though there are bonuses, we measure things for example waiting times, if you have a good waiting time you come up high in scores. that may get you a promotion. but if the waiting times are gamed, that is they don t count the times that you were sitting there before you got to the actual doctor, then we don t know the truth. i m sorry. do you have water? i know you re fighting a cold and you re a trooper for getting up early and meeting with us. grab a drink of water there and we ll just let our viewers kind of update our viewers here on
magazine mocking key obama administration officials. a develop story and our top story, about our veterans, our warriors and the quality of medical care that they receive. all week long we have been telling you about the hundreds of veterans in st. louis, possibly exposed to hiv and hepatitis because of dirty dental equipment. now we have got our hands on an internal memo from the va. it is meant to crack down on some questionable medical practices at some facilities. in the memo, it talks about patient care compromise, vets kept waiting for appointments, highlighting, inappropriate scheduling practices referred to as gaming strategies, a tactic that was, according to this document, used to improve customer service scores. and there is more, eight pages worth, in fact. pentagon correspondent barbara starr has been digging for us all morning. barbara, you had a chance to talk to the va. what can you tell us? reporter: we spoke to a top va official, mr. william