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Bürgeramt Flörsheim nutzt Smiley Terminals von HappyOrNot zur Besucherbefragung (FOTO)
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Bürgeramt Flörsheim nutzt Smiley Terminals von HappyOrNot zur Besucherbefragung (FOTO) - Politikexpress
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Bürgeramt Flörsheim nutzt Smiley Terminals von HappyOrNot zur Besucherbefragung
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on this memo that we got our hands on. when they it was referred to as gaming strategies, a tactic used to improve customer service scores. are there bonuses involved in certain things that the va does, members of the va that are working in these clinics? i mean, is there a financial incentive to basically hose vets? i think it s a bureaucratic incentive though there are bonuses, we measure things for example waiting times, if you have a good waiting time you come up high in scores. that may get you a promotion. but if the waiting times are gamed, that is they don t count the times that you were sitting there before you got to the actual doctor, then we don t know the truth. i m sorry. do you have water? i know you re fighting a cold and you re a trooper for getting up early and meeting with us. grab a drink of water there and we ll just let our viewers kind of update our viewers here on