other vets got letters telling them that they had the fatal lou gehrig s disease. those letters were actually wrong. lots of serious va missteps. and now we ve got our hands on an internal memo from the va. it s meant to crack down on some questionable medical practices at some facilities. in that memo, it talks about patient care compromise. vets kept waiting for appointments, highlighting inappropriate scheduling practices referred to as gaming strategies, a tactic that was according to this document used to improve customer service scores. and there s more. eight pages worth in fact. congressman bob fillner of california is chairman of the house committee on veterans affairs and is their warrior in washington. he s with me now to talk about this latest fight. it s frustrating, congressman, to see these stories over and over and over again. i know you re not going to let up on the va and neither are we. no.