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A new management company in the U.S. is actively helping tenants in apartment developments rent out their units to travelers through Airbnb and other booking agencies.
Orion Haus, based in Miami, said last week it would start managing 1,588 units across 10 communities in Texas, Tennessee, Florida, and Georgia. The deal with building owners made the brand the largest U.S. home-sharing management company in the U.S., the company said. Next week, it will open its first property to tenants in Jackson, Mississippi.
Jason Cole, Vice President of Technology & Engineering, Daydream Apartments
In the hospitality industry, understanding and delivering an exceptional guest experience is critical. While a brand’s reputation and bottom-line success are determined by the quality of a guest’s experience, the COVID-19 pandemic has forced hoteliers and multi-family property managers to navigate an ever-evolving landscape of safety expectations.
With increased awareness about health risks linked to close proximity and physical touch, guests increasingly expect a contactless experience in which they are not required to enter crowded lobbies, wait in long lines or interact face-to-face with a concierge in order to check in or out. In fact, McKinsey found that the U.S. has seen a20% increase in preference for contactless operations as businesses across industries adapt to the age of the coronavirus and hotels are scrambling to catch up.