Jason Cole, Vice President of Technology & Engineering, Daydream Apartments
In the hospitality industry, understanding and delivering an exceptional guest experience is critical. While a brand’s reputation and bottom-line success are determined by the quality of a guest’s experience, the COVID-19 pandemic has forced hoteliers and multi-family property managers to navigate an ever-evolving landscape of safety expectations.
With increased awareness about health risks linked to close proximity and physical touch, guests increasingly expect a contactless experience in which they are not required to enter crowded lobbies, wait in long lines or interact face-to-face with a concierge in order to check in or out. In fact, McKinsey found that the U.S. has seen a20% increase in preference for contactless operations as businesses across industries adapt to the age of the coronavirus — and hotels are scrambling to catch up.