The International Customer Management Institute , the leading global provider of comprehensive resources for customer management professionals, today announces the 2024 contact center course lineup..
Providing excellent customer support is crucial for business success in today's highly competitive environment. With the rise of omnichannel communication, call centers have evolved into sophisticated contact centers that handle varied customer interactions across multiple platforms. Implementing a robust call center solution like Zendesk Talk is key to managing these complex omnichannel conversations. However, technology
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MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
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INCLINE VILLAGE, Nev., May 12, 2021 /PRNewswire/ MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to drive transformational change. There were hundreds of speaker proposal submissions for ICMI Contact Center Expo, making the selection process very difficult and highly competitive.