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Avaya Executives also Featured in Presentations Focusing on Balancing AI with Better Employee Engagement, Improving Contact Center Agent Experiences, and the Future of Work in the Contact Center

Avaya Executives also Featured in Presentations Focusing on Balancing AI with Better Employee Engagement, Improving Contact Center Agent Experiences, and the Future of Work in the Contact Center
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5 Customer Experience Predictions For 2024

The contact center is the most important place for customer experience investments in 2024. Read our five customer experience predictions in this article

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Will AI Spell The End Of The Contact Center Agent?

The generative AI boom has every industry dreaming big about how the technology can be applied to increase efficiency.

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ICMI s Global Contact Center Awards Announced -October 19, 2023 at 10:01 am EDT

Honors Companies, Contact Centers, and Individuals that Provide a Platform for Leadership, Vision, Innovation, and Strategic Accomplishments in the Contact Center Industry and Vertical Industries .

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Best Practices for Implementing Zendesk Call Center Technology in Your Organization

Providing excellent customer support is crucial for business success in today's highly competitive environment. With the rise of omnichannel communication, call centers have evolved into sophisticated contact centers that handle varied customer interactions across multiple platforms. Implementing a robust call center solution like Zendesk Talk is key to managing these complex omnichannel conversations. However, technology

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