Many existing legacy technology installments in hospitality are closed systems they are reluctant to open up to third-party integrations, applications and solutions, depriving the property and its guests from some very innovative and much-needed applications and services.
Tech
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December 18, 2020
On Thursday, a Hotels.com user filed a class-action complaint against Hotels.com LP (HLP), owner of HLP Expedia Group Inc. (Expedia), Amazon Web Services Inc. (AWS), and a group of unnamed individuals for their alleged failures as it relates to a November 2020 data breach that exposed the plaintiffs’ and others’ personally identifiable information.
The defendant operates Hotels.com, an online booking service where an individual can check hotel and room availability and make a reservation, the complaint said. However, in order to use the platform, the plaintiff noted that “a customer must enter in significant personally identifiable information (PII) such as a first name, last name, email address, password, home address, telephone number, and payment card information.” The plaintiff noted that users “trust that their PII will be maintained in a secure manner and kept from unauthorized disclosure to third parties as required by the law