Step 2
Check the claim form for any appointee details. This will be shown on page 11 of the claim form.
If the claim form does not contain any appointee details, go to Step 3.
If the claim form contains details of an appointee and the details are the same as the customer’s details
do not capture the details of the appointee
If the claim form contains details of an appointee and the details are different to the customer’s details, use Function CAPTURE APPLICATION to continue to capture the remainder of the claim form and note down any missing information
do not contact the customer for any of the missing information
TCM0256200 - Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Background
Note: From 27th January 2021, there are no new claims to tax credits
Use this helpcard when capturing a claim when good cause has been refused, or the declaration was received between 31 January and 5 April. The information you will be using to capture the claim will come from the previous claim and the late declaration received.
The information for Parts 1, 2, 3, 4 and 6 will be taken from the previous claim, unless the customer has provided any changes.