Note: From 27th January 2021, there are no new claims to tax credits.
Note: Before you attempt to capture a claim, you must follow the guidance in TCM0134480.
Note: From 6 April 2017, customers will only get the Family Element of Child Tax Credit where they are responsible for a child or children born before that date.
Note: To support the expansion of Universal Credit (UC), The Department for Work and Pensions (DWP) and The Department for Communities (DfC) in Northern Ireland, are undertaking a phased rollout approach using postcodes. By 31 December 2018, this rollout will be complete and any new claims for Tax Credits will no longer be accepted and HMRC will signpost the customer(s) towards DWP or DfC to claim Universal Credit instead.
TCM0256200 - Renewals Annual Declaration (general): manual capturing a new claim - for late declarations
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Background
Note: From 27th January 2021, there are no new claims to tax credits
Use this helpcard when capturing a claim when good cause has been refused, or the declaration was received between 31 January and 5 April. The information you will be using to capture the claim will come from the previous claim and the late declaration received.
The information for Parts 1, 2, 3, 4 and 6 will be taken from the previous claim, unless the customer has provided any changes.
TCM0284080 - Specialist areas - complex: change of circumstances - complex to non-complex
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
Checklist
Note: From 27th January 2021, there are no new claims to tax credits
Before you follow this guidance, make sure you are in the correct MU. Use TCM0322460 for the correct MU number.
Background
Some changes of circumstances will result in a complex case (including cross-border and family supplement cases) becoming non-complex, for example
death of a spouse in a polygamous or polyandrous marriage
at pre-award status and no decision has been made on the claim
as a result of an operator error - for example, the same claim has been captured twice
or
when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue.
Note: The claim cannot be withdrawn once a decision has been made and it has been awarded.
Note: For tax year 2010-2011 Nil Award cases were automatically withdrawn and customers had until 17 May 2011 (this is known as the deadline date) to cancel the withdrawal. For tax year 2011-2012 a new or a existing Nil Award will be automatically withdrawn and customers will have until 31 March 2012 (this is known as the deadline date) to cancel the withdrawal.