According to the Ombudsman for Banking Services and Investments (OBSI) 2023 annual report, there was a 248 per cent increase in the number of opened banking cases in 2023 compared to 2022.
An Ottawa woman said when she suspected someone was trying to gain access to her BMO account, she went to the branch to inform the bank. She was told everything was fine but, by the time she got home, $15,000 had been stolen.