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BMO received more complaints in 2023 than other big banks

According to the Ombudsman for Banking Services and Investments (OBSI) 2023 annual report, there was a 248 per cent increase in the number of opened banking cases in 2023 compared to 2022.

Carole lemayDustin heywoodAustin leeSarah bradleyChambers banking ombuds officeOmbudsman for banking servicesBank act consumer protection frameworkGlobal moneyBanking servicesBanking ombuds office

Grandparent scam: RBC should have seen signs of fraud that cost his mother $8K, son says

The son of a Toronto senior who lost $8,000 in what he calls a letter-for-letter example of the so-called grandparent scam said RBC bank should have seen the warning signs and stopped the withdrawal.

Cheryl breanFraud centreResource centre for seniorsChambers banking ombuds officeYork universityCornell universityCanadian bankers associationResource centreScams targetingBig sixBanking ombuds officeCanadian anti fraud centre

OBSI named sole provider for bank complaints | Investment Executive

Finance also announced measures to tackle bank fees and mortgage relief

Judith robertsonJean paul bureaudSarah bradleyDigital commerce bankFinancial consumer agency of canadaPublic interest advocacy centreChambers banking ombuds officeCanadian bankers associationKenmar associatesTd bank groupNational bankRoyal bankFinance departmentFinancial consumer agencyBanking ombuds officeBig six

OBSI chosen as single bank complaint dispute resolution body

Ottawa is putting Canada’s banks back under an independent dispute resolution body three of them left years ago

New yorkUnited statesJake edmistonSarah bradleyKevin carmichaelBarbara shecterJean paul bureaudTiff macklemGabriel friedmanMaureen jensenChrystia freelandNational postOmbudsman for banking servicesPublic interest advocacy centreTyler anderson national post fileCommunity guidelines

Ottawa forces big banks to use OBSI to resolve customer complaints

Ottawa is putting Canada’s big banks back under OBSI, an independent dispute resolution body, that three of them left years ago. Read on.

New yorkUnited statesJake edmistonJean paul bureaudTiff macklemPeterj thompsonKevin carmichaelSarah bradleyGabriel friedmanMaureen jensenChrystia freelandBarbara shecterRoyal bankCanadian bankers associationOmbudsman for banking servicesChambers banking ombuds office

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