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âDonât worry, itâs in the mail.â That assurance, true or not, used to mean delivery was near. Not this year.
Unprecedented delays in U.S. Postal Service operations have kept customers on edge for weeks, especially those sending or receiving packages. Today, the traditional finish line for Christmas mailing, The Eagle presents findings of the newspaperâs call to readers to share stories about the fate of packages shipped through the Postal Service.
Eighty-four people completed the nonscientific survey. Overall, 57 percent said they were âcompletely dissatisfiedâ with how the service handled package shipments this season; an additional 26.2 percent were somewhat dissatisfied. Only two said they were âcompletely satisfied.â By its nature, the survey was more likely to bring accounts of missing or lost packages than accolades. The survey found that 79.8 percent of those replying, including Jennifer Parsons, still were waiting for packages.
‘This is our season’: Amid pandemic and unprecedented volume, U.S. Postal Service battles to deliver packages on time
Updated Dec 23, 2020;
Posted Dec 23, 2020
A postal carrier loads packages for delivery at the Liberty Street post office branch in downtown Springfield, Dec. 22, 2020. (Don Treeger / The Republican)
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Easthampton artist Beth McElhiney sells her work in silver and aluminum, as well as vintage china and glassware, through the online marketplace Etsy.
Or, at least, she tries to when the U.S. Postal Service, which she and others on the do-it-yourself e-commerce site depend on, can deliver packages. That has become more challenging this Christmas season as the Postal Service, targeted this year by President Donald J. Trump’s administration with a wave of cutbacks, now struggles with unprecedented volume and the impact of COVID-19 on its workforce.
PITTSFIELD â The wreath went into a box. The box went into the mail. And then, it seems, into limbo.
Township Four Floristry & Home, a downtown Pittsfield gift store, paid about $25 to select âPriorityâ shipping for the wreath it sent Nov. 27 to a customer in Rhode Island. On Saturday, 15 days later, co-owner Jed Thompson checked the U.S. Postal Serviceâs tracking system and found that the box containing that token of holiday warmth was cooling its heels somewhere in southern Connecticut, one of many packages caught in a coronavirus pandemic-driven delivery snarl affecting the whole U.S.
On the U.S. Postal Service website, a message now reads: âALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19.â
PITTSFIELD â The wreath went into a box. The box went into the mail. And then, it seems, into limbo.
Township Four Floristry & Home, a downtown Pittsfield gift store, paid about $25 to select âPriorityâ shipping for the wreath it sent Nov. 27 to a customer in Rhode Island. On Saturday, 15 days later, co-owner Jed Thompson checked the U.S. Postal Serviceâs tracking system and found that the box containing that token of holiday warmth was cooling its heels somewhere in southern Connecticut, one of many packages caught in a coronavirus pandemic-driven delivery snarl affecting the whole U.S.
On the U.S. Postal Service website, a message now reads: âALERT: USPS IS EXPERIENCING UNPRECEDENTED PACKAGE INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19.â